Business Continuity

Business Continuity

By providing supply chain reliability, Armstrong demonstrates its Credo of “building trust.”

Armstrong Relocation Business Continuity

Approach

Three generations of continuity of ownership and operating philosophy have generated consistent, reasonable, annual profits each year since 1957. Armstrong’s foundation of fiscal continuity enables investments in functional continuity, resulting in supply chain reliability. Our disaster recovery objectives are to protect human assets, protect informational assets and provide for continuity of operations.

Data Continuity

Armstrong employs technology and processes to minimize the impact of a disaster and provide for timely recovery within our existing headquarters facility in Memphis, Tenn. In the event this is not possible, Armstrong operates a redundant data center in Dallas, Texas, enabling any service outage to be restored within two hours.

Additionally, UniGroup has a similar contingency plan to support Armstrong and all agents of United Van Lines and Mayflower Transit.

Should technology or software fail, Armstrong can revert to manual processes. While such an action would impair efficiencies, it could be done until no longer necessary.

Operational Continuity

Armstrong has contingency plans to resume operations at other locations should such action become necessary. These plans are maintained and tested on a frequent basis.

In the event of a business disruption or disaster that impairs or destroys our physical operating locations, Armstrong has contracted an outsourced supplier to provide all key elements needed to restore operations quickly, anywhere across North America. Elements provided include: temporary mobile or commercial office space; power generation; computer systems and equipment; and phone and Internet communication.

  • "Excellent coordination and help during the move process. We had many questions prior to our move, and the team was always willing to help us."
    G.B., June 2015
  • "Bernard, our driver, was excellent to work with!! He explained the processes perfectly and worked very hard to accommodate all of our needs. He was flexible in his delivery schedule and really made us feel like he was there to make sure we had the best experience possible. Both the packers at the beginning and the un-packers on delivery were excellent as well. They were super-fast and handled our belongings with care. My wife and I couldn't have asked for a better moving experience and for people that have moved before....it can be STRESSFUL. This was stress-free and easy. Thank you Armstrong! And thank you Bernard, our most excellent driver!"
    J.W., June 2015
  • "We had excellent communication.  I will recommend Armstrong to my friends."
    M.A., June 2015
  • "Our driver did an excellent job of keeping the crews on task. Very reliable!"
    P.M., July 2015
  • "Our coordinator was very courteous, professional, and had excellent communication. Our driver was a hard worker, very professional, sensitive to our needs and on time. Thanks for a good move!"
    E.J., July 2015